Dear Kenwood Customer: Thank you for your e-mail. Instructions for programming the TH-G71A handheld transceiver. Step 1 Press the Band Key Step 2 Press the VFO Key Step 3 Select your frequency by turning the main tuning knob, or directly from the keypad. Step 4 Select your Shift ( example - or + ) by pressing the F Key than the Shift key multiple times until desired shift is shown in the display. Step 5 Selecting Tone/PL/Encode press the F key than the Tone/Low key until a T appears in the display. Step 6 Press the F key then the Tone/Sel (9) key, using the main tuning knob select your desired PL/Tone Step 7 Memory entry, press F key then you will see a memory number flash in the display, select the memory by using main tuning knob to select desired memory number ( example 2 ) . Then press M.IN/MR to store that frequency into memory. Step 8 Recalling memory, press the MR key and the memory number will re-appear, to change memory turn the main tuning to desired memory channel. If you need further assistance, please e-mail us again. Sincerely, Kenwood Customer Care